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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<span style="color:black"><img width="96" height="84" style="width:1.0in;height:.875in" id="Picture_x0020_1" src="cid:image001.png@01D602A8.1E9B3DE0" alt="cidimage001.png@01D60297.1B434900"></span><b><i><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:blue">AERODYNE
RESEARCH, Inc.</span></i></b><b><i><span style="font-size:24.0pt;font-family:"Arial",sans-serif;color:blue"> </span></i></b><span style="color:black"><o:p></o:p></span></p>
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<span style="color:black">Dear Aerodyne colleagues:<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<span style="color:black">In compliance with the Massachusetts Governor Charlie Baker’s order to close all non-essential businesses in the state by noon March 24, 2020, Aerodyne has temporarily closed our offices. This order is effective until at least April
7, 2020. Aerodyne is committed to keep our employees safe and at the same time continue as best we can to provide support and service to our customers around the world.<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<span style="color:black">The following outline addresses what we are able to do in the short term.<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<b><span style="color:black">Manufacturing, Shipping and Receiving operations</span></b><span class="apple-converted-space"><span style="color:black"> </span></span><span style="color:black">have been suspended. We cannot ship current orders for our new instruments
or instrument upgrades, accept receipt of instruments or issue new RMAs for repair, or send out spare parts. If you have any questions about the status of a repair or instrument order, please refer to your quotation for an email address or use one of the
support emails listed in Customer Support below.<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<b><span style="color:black">Training,</span></b><span class="apple-converted-space"><span style="color:black"> </span></span><span style="color:black">both in-house and on-site, are postponed until such time as it is feasible to resume them. To the extent
that any training can be done remotely, our scientific staff is available for video calls, remote access sessions, emails and phone calls.<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<b><span style="color:black">Customer Support (including Technical support)<span class="apple-converted-space"> </span></span></b><span style="color:black">remains operational through video calls, remote access sessions, emails and phone calls. <o:p></o:p></span></p>
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<span style="color:black">For TILDAS instruments please contact: <span class="apple-converted-space"> </span><a href="mailto:TILDAS-support@aerodyne.com"><span style="color:#0563C1">TILDAS-support@aerodyne.com</span></a><o:p></o:p></span></p>
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<span style="color:black">For AMS, CIMS, Vocus, ASCMs, TAG, PAM, please contact<span class="apple-converted-space"> </span><a href="mailto:cacc-support@aerodyne.com"><span style="color:#0563C1">cacc-support@aerodyne.com</span></a><o:p></o:p></span></p>
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<span style="color:black">For CAPS instruments, please contact<span class="apple-converted-space"> </span><a href="mailto:caps-info@aerodyne.com"><span style="color:#0563C1">caps-info@aerodyne.com</span></a><o:p></o:p></span></p>
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<b><span style="color:black"> </span></b><span style="color:black"><o:p></o:p></span></p>
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<b><span style="color:black">Sales, Marketing and Administrative<span class="apple-converted-space"> </span></span></b><span style="color:black">staff are working from home and fully available to respond. For sales and marketing, please contact<span class="apple-converted-space"> </span><a href="mailto:cmartin@aerodyne.com"><span style="color:#0563C1">cmartin@aerodyne.com</span></a>,
for contract administration please contact,<span class="apple-converted-space"> </span><a href="mailto:cski@aerodyne.com"><span style="color:#0563C1">cski@aerodyne.com</span></a><span class="apple-converted-space"> </span>and for all administrative issues
please contact<span class="apple-converted-space"> </span><a href="mailto:dgordon@aerodyne.com"><span style="color:#0563C1">dgordon@aerodyne.com</span></a>.<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<b><span style="color:black">Internal R&D activities</span></b><span class="apple-converted-space"><span style="color:black"> </span></span><span style="color:black">that were scheduled to take place in Aerodyne’s research laboratories are also cancelled until
further notice. <o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<span style="color:black">We are committed to resuming operations as soon as it is safe to do so and to fulfill the orders and promises we made to all of you. Please feel free to contact any of us with questions or concerns.<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<span style="color:black">We will update you again as soon as we have additional information. We hope that all of you remain safe and look forward to collaborating with you again soon. <o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="caret-color: rgb(0, 0, 0);font-variant-caps: normal;orphans: auto;text-align:start;widows: auto;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Cameron Martin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Marketing Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">45 Manning Road, Billerica, MA 01821<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><a href="mailto:cmartin@aerodyne.com"><span style="color:#0563C1">cmartin@aerodyne.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">978-932-0207<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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